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PostPosted: 08/14/16 1:35 pm • # 1 
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her computer is "frozen" and she can't get the font on her phone large enough to read or post ~ she will likely get a new computer but not for another couple of weeks ~ I replied that I'd ask you if you can think of anything she can try to "unfreeze" her current computer ~

Sooz


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PostPosted: 08/14/16 2:39 pm • # 2 
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Location: Tampa, Florida
Rebooting is all I can imagine without more information what she means by "frozen".


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PostPosted: 08/15/16 9:44 am • # 3 
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Thanks, Jab ~ I emailed Dee late yesterday asking her to explain "frozen" ~ here's her reply:

Quote:
I can reboot all the time but once get to the home page it gets stuck or I might be able to get email replied, one post written, etc. Doesnt seem to matter where I go on any site it only takes a couple minutes before it freezes/gets stuck and I have to reboot over and over. I don't know what to do.

It sounds like it could possibly be a malware infection to me ~ :g

Sooz


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PostPosted: 08/15/16 12:11 pm • # 4 
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She could then reboot into "safe mode with network" and run Anti-virus, ASC, Malwarebytes etc.
Quote:
Immediately after the computer is powered on or restarted (usually after you hear your computer beep), tap the F8 key in 1 second intervals.
After your computer displays hardware information and runs a memory test, the Advanced Boot Options menu will appear.


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