Seems I'm on track with my suggestions in post #1 ~ here's my original question to Andrew:
Quote:
Andrew, we have a couple of members who are having intermittent problems accessing our chat ~ some can enter if they try to enter a number of times ~ some get hung up at the 'loading' screen ~ the strange part, at least to me, is that the problem is intermittent ~ I will suggest again for them to clear their cookies ~ but is there any further advice you can offer? ~ thanks ~
Here is Andrew's reply:
Quote:
Not really. Would this intermittency maybe be at a peak time?
One thing I can say though is I have my flash cache set to zero and have done for years. Barring any system errors, I haven't had any trouble, including when something has been changed.
In the Global Settings Manager:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html#117498 I have the slider set to None and "Never ask again" checked. The other two boxes are unchecked.
My theory is that if nothing is cached, nothing can harm me, I always have an up to date version and I never have to clear it. Prior to me setting it to zero - which was security prompted - I used to run a very small cache, which would virtually self-flush.
My suspicion though is that it relates to the retrieval of account detail and the login process. It *might* just be helpful if they ensure they are active on yuku before loading the chat. By that, I mean generally visiting forums and topics while logged-in. This is purely guesswork on my behalf because I haven't a clue how the system works.
And here is my follow-up reply:
Quote:
Thanks, Andrew ~ they are all active posters, so I don't think your 'account detail/login process' concern applies here ~ I did suggest they make sure their Adobe app updates are current ~ and, after poking around in this thread, I c/p'd the yuku support update on clearing the flash cache and your following reassurance that that will not create new problems ~ I'm going to c/p your most recent reassuring reply as well ~ thanks again ~
Sooz